Terms of Service

Section 01Acceptance of These Terms

Reaching the Global Tec Factory site, browsing a page, submitting a form, accepting a quote or placing a programme creates a relationship governed by these terms plus any signed engagement sheet that names a specific order. If a conflict appears between this general record and a specific signed sheet, the specific sheet controls for the matter it covers.

Anyone who does not agree with a term should stop using the site and not proceed with an order. Simply visiting the public pages implies acceptance only of the site rules, while using a paid service implies acceptance of the full set. The Company may post an updated version and the change is binding on activity that happens after the new date, as set out in the section on changes later in this document.

Section 02Words and Their Meaning

A few terms carry a precise meaning across the whole record so a purchase, a claim or a dispute is never decided on a loose word.

• Client means the person or organisation that requests an enquiry, audit, order, inspection, delegation or logistics service.
• The Company or MarketMatePro Limited means the operator at Rm 7B ONE CAPITAL PLACE, 18 LUARD RD, Wan Chai, Hong Kong (HK), which trades the sourcing arm as Global Tec Factory.
• Supplier or factory means the audited or shortlisted floor that carries out production.
• Programme means a named engagement covering one or more of the six service disciplines.
• Engagement sheet means the written confirmation, quote or order that names the scope, price, dates and who does what.
• Specification means the drawing, tolerance, quantity or quality standard a client supplies or approves.

Headings in this record are for ease of reading only and never override the plain text of a clause. A singular word covers the plural and vice versa where the sense allows.

Section 03The Services Covered

The site offers six linked disciplines that together move a machine brief from an enquiry to a delivered shipment.

• Factory direct sourcing finds and shortlists floors for a stated requirement.
• Supplier audits and vetting verify capacity, compliance and past performance of a candidate factory.
• OEM production lines match drawing and tooling needs to a running plant and manage the first article and run.
• Quality control inspections place pre-production, during-run and final packed checks with a dated report.
• Trade show delegations build a fair and factory route for a visiting buying team.
• Export logistics coordination organises packing, documentation, freight and clearance for a shipment.

Each discipline can be taken alone or joined into a single end to end programme. The scope of any specific job, including exactly which floors, prices and dates apply, is set in the engagement sheet and that sheet becomes part of these terms for the work it names.

Section 04Who May Use the Service

A client must be at least eighteen years old and must have the authority to bind the organisation it represents. An individual acting for a company confirms that the company has given the required approval to place the enquiry and to accept the terms.

The Company reserves the right to decline to work with any person or organisation when doing so would break an export law, create an unacceptable compliance risk, or simply fall outside the trades and markets the showroom is built to serve. Declining a client is never a judgement on that client value; it is a decision about fit. A refused party receives a short explanation in the normal course.

Section 05Accounts and Security

Certain features, such as a buyer portal or a live programme file, may require an account. The person who registers keeps the login and the password safe and accepts responsibility for activity under that account. The Company never asks for a password outside the secure sign in page and a client should report any request for a password in a message as suspicious.

An account is personal to the named user and may not be lent to another person without written consent. Where a shared company account is used, the organisation names a responsible owner who guards access. The Company may suspend an account that shows signs of misuse or a security threat, and will tell the account owner what happened and how to restore access within a reasonable time.

Section 06Quotes, Pricing and Commitment

A published price on the site is an invitation to negotiate, not a firm offer to supply. A firm price arises only when the Company sends a written engagement sheet with figures and the client accepts it in writing. Prices are stated in the currency named on the sheet and exclude taxes, customs, freight and any duty unless the sheet says otherwise.

A quote holds the floor price for the validity window printed on the sheet. That window exists because raw material, freight and tooling prices move with world markets. If the client accepts inside the window, the figures stand; if the window lapses, a revised sheet may be issued before work starts. Every adjustment is disclosed in writing and a client can walk away without penalty before the revised sheet is accepted.

Section 07Client Obligations and Supplied Materials

For the showroom to do its job, the client must supply a clear and honest specification. That includes accurate drawings, the required quantity, a defensible tolerance, an intended material, a packing preference and a realistic delivery window. A client accepts that a vague brief yields a cautious quote and that a false brief is the single fastest route to a failed shipment.

Materials a client sends, including drawings, logos, registrations and certificates, must be owned or lawfully licensed by that client. The client keeps responsibility for tooling it owns and for the accuracy of any trademark details used on OEM goods. Where a client asks the desk to act on incomplete or outdated material, the Company may seek a written confirmation before proceeding and may pause until that confirmation arrives.

Section 08The Role of the Supplier

The Company arranges, audits and coordinates factories but does not usually own the factory. Each supplier remains an independent business with its own staff, premises and obligations. The Company selects and monitors suppliers to a stated standard but does not act as the permanent employer of the floor workforce or guarantee the solvency of an independent plant forever.

Where the Company issues an audit card, that card states the position at the date of the audit and the standard measured. It is not a promise of every future batch. Where a supplier is paid directly by the client, the client reviews the supplier terms alongside these Company terms, and any dispute between the client and supplier is handled by the supplier contract first, with the Company available as the coordinator who introduced the two parties.

Section 09Inspection Reports and Decisions on Samples

An inspection report reflects what the inspector saw, photographed and measured at the stated point in time. The Company reports against the specification the client supplied, so an inspection on a wrong or changed drawing is not a fault of the report. Reports are provided as guidance for the client decision and as evidence for any later claim, but they are not a personal guarantee of the full production history.

Where a decision rests on a first article or a sample, that decision should be made in writing and kept as part of the programme file. The Company will stop a run if the client or the inspector flags a clear deviation from the approved sample. A client who proceeds despite a written warning takes the risk of that deviation, and the warning stays on the record to keep the position honest on both sides.

Section 10Logistics, Freight and Customs

Export logistics coordinates the movement of goods but operates through independent carriers, freight forwarders and customs brokers. Shipping dates, transit times and costs are estimated from the information available and can move with schedule or regulation changes beyond anyone control.

The client pays for freight, insurance, duty and any clearance charge unless a sheet says otherwise. The Company helps gather and check the documents, but the final accuracy of customs declarations rests with the party filing them and the information the client supplied. Delays caused by a carrier or by customs are not the fault of the coordinator, though the Company will chase them and report progress honestly rather than stay silent.

Section 11Payments and Deposits

An engagement that carries a cost is paid by the method named on the engagement sheet, which may be a bank transfer, an online payment or a recognised trade financing route. Prices are exclusive of the taxes shown unless the sheet includes them. Payment terms are stated on the sheet and usually require a deposit before a factory run or a tooling stage begins, with the balance due against an agreed milestone or on completion.

Time of payment matters because a floor will not hold capacity or start a mould without the agreed funding in place. The Company will mark an invoice paid as soon as the funds clear and will issue the paperwork the buyer needs for its own records. Late payment may pause new work until the account is current, and the Company may add reasonable interest at the legal default rate where that is lawful and has been confirmed in writing.

Section 12Cancellation and Refunds

A client can cancel at any time by writing to the team, but cancellation does not undo work already done. Where a deposit was paid to buy factory capacity, tooling or a delegation seat, the client is liable for the costs actually committed that cannot be recovered, and the balance is refunded where nothing has been spent.

Refund positions are confirmed in the engagement sheet before any deposit is taken so there is no mystery later. Delegation seats bought near the fair date are typically non refundable because flights and floor bookings were fixed on the client behalf. Sourcing and audit fees already incurred are similarly not refundable once the work is delivered, though any unspent portion is returned. A dispute about what was spent is resolved by the record the Company keeps, which the client may inspect.

Section 13What We Promise and What We Do Not

The Company promises to act with reasonable care and skill in every discipline it delivers, to report honestly, and to hold the confidential information of a client in confidence. Those promises are the core of the relationship and the Company stands by them without needing the client to add a demanding list of extras.

The site and its content are provided as they are, without any warranty beyond these promised duties. The Company does not warrant that the site is uninterrupted or free of every error, that a factory will never change staff, or that a forecast shipping date cannot move. Claims about the quality of a manufactured item are the responsibility of the manufacturer under its own warranty process, and the Company will help a client assert that process rather than step into the supplier shoes and promise more than it can deliver.

Section 14Intellectual Property

The site text, page design, trade marks and any original material published by the Company belong to MarketMatePro Limited or its licensors. A visitor may view and copy pages for personal information and may quote short extracts with an acknowledgment, but may not republish the whole site, resell its content or register confusingly similar names.

Everything a client sends to the Company, including drawings and labels, remains the client property. The Company and the factories it engages may use those materials only to deliver the programme the client requested and may not exploit a client design for another buyer without written permission. Where a factory requests a right to reuse pattern or tooling currently idle, that right is granted only with the client written consent and clear terms about fees and duration.

Section 15Confidentiality

Each side will keep the confidential information of the other side private, use it only for the programme, and share it only with those who need it. Confidential information covers pricing, technical drawings, audit findings, correspondence and any detail marked confidential or reasonably understood to be sensitive.

The duty does not apply to information that is already public, that a party learned independently, or that a law or regulator requires to be disclosed. The duty survives the end of a programme for a reasonable commercial period. A breach of this duty is treated seriously and, where it causes measurable loss, is dealt with under the liability and indemnity sections that follow.

Section 16Conduct on the Platform

A client agrees not to misuse the site, which means no spying on other users, no automated scraping that harms the service, no attempt to break into systems, and no posting of unlawful or defamatory content where the platform allows commentary. Requests that misuse the sourcing desk to test or defraud a supplier are rejected.

Conduct that wastes another client time, breaches export law or seeks to obtain a factory price while intending never to place an order will end the relationship and may be reported to the relevant authority. The Company keeps the right to block access and to close accounts that breach conduct, explaining the reason in the normal course and offering a reasonable appeal route for an honest error.

Section 17Liability and Its Limits

Nothing in these terms limits a liability that cannot be limited by law, such as liability for fraud or for death or injury caused by negligence. Beyond that, the Company liability for a claim arising from a programme is limited to the fees paid for that specific programme, and in no event extends to lost profits, lost opportunity or indirect business loss, because a sourcing coordinator cannot reasonably insure every commercial consequence of a client wider business.

When several causes combine, liability is apportioned to the share of fault the Company actually bears rather than absorbing the whole claim. Where a supplier is the direct cause of a defect, the primary claim runs against that supplier under its own contract, and the Company helps pursue it while bearing only its own coordination duties. This measurable and shared division is the foundation on which fair prices are offered at all.

Section 18Indemnity from the Client

A client is responsible for its own acts under a programme and agrees to cover the Company against claims that arise from a clear breach of these terms by that client, including a false specification, an infringement of a third party right by the client material, or an instruction that leads to a misuse of the service. The duty to cover works through the reasonable legal and practical sense of the phrase rather than an open ended blank cheque.

The Company will tell a client promptly when a claim covered by this section appears, give the client a reasonable chance to respond, and avoid agreeing a settlement that increases the client burden without consent. This section does not ask a client to cover loss caused by the Company own negligence, a position that keeps the balance between the two sides fair.

Section 19Events Beyond Reasonable Control

Circumstances such as a struck harbour, a sudden route closure, an export licence suspension, a public emergency or a major machine failure at a factory can delay or stop a programme even with the best coordination. When such an event happens, each side gives the other prompt notice and the affected deadlines are extended by the length of the event.

Where an event makes completion impossible for an extended period, either side may treat the affected part as ended, with payment made only for work delivered up to that point and a refund of any unspent balance. Money already fixed into factory capacity or non recoverable freight is accounted for honestly and shown on the final statement rather than hidden.

Section 20Governing Law and Disputes

The laws of the place where MarketMatePro Limited is registered govern these terms and any dispute about them, unless a specific engagement sheet names another seated law for a particular order. That choice is made for predictability so both sides can read one settled set of rules about the record itself.

Before any claim is filed, the parties will attempt an honest resolution in writing, usually within a stated number of days. Where that does not resolve the matter, it is dealt with through negotiation, mediation if both agree, and finally the courts that hold jurisdiction over the chosen law. Mandatory consumer rights in a client own country are never removed by this section.

Section 21Severance and Waiver

If a court holds any clause of these terms to be invalid, unenforceable or illegal, that clause is read down as far as the law allows, and the rest of the terms stay in full effect. Removing one bad clause never collapses the whole record.

A failure by either side to enforce a term on one occasion is not a waiver of that term in future. No waiver is effective unless written. The record represents the entire agreement between the parties for the site and the programmes it covers, superseding earlier informal promises, and any change to the record is made in the way described in the next section.

Section 22Changes to These Terms

The Company may revise these terms to reflect a new law, a changed service or a practical lesson. A revision is posted on this page with a new update date, and where a change materially affects an active client, the Company will bring it to attention by the most recent email before it takes effect in so far as is reasonably possible.

Continued use of the site or the continuation of a programme after a revision takes effect means acceptance of the new terms for activity that follows. Work already completed before the change is governed by the version in force at that time, and an archived copy of the previous record can be provided so the history stays clear.

Section 23Notices and Contact

Notices under these terms are sent in writing and are treated as received when delivered by hand, when an electronic message is sent to the last address the recipient provided, or when an electronic return confirms delivery. Notices should go to the team at the address below.

Questions about a clause, a quote or a claim can always go to the same address, and the desk answers inside the stated working window. Reading the term that matters before a problem occurs is the cheapest way the showroom helps its buyers. End of document GTF-TOS.